At Vance Varnish, your satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help with a straightforward return and refund process.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The item is damaged, defective, or incorrect upon delivery.

  • You notify us within 48 hours of receiving the item.

  • The item is unused, in its original packaging, and in resalable condition.

Items that do not meet these conditions may not be eligible for return or refund.

2. How to Request a Return

To initiate a return:

  1. Contact our support team via email or phone within 48 hours of delivery.

  2. Provide your order number, a description of the issue, and clear photos.

  3. Our team will review your request and guide you through the next steps.

3. Return Approval and Pickup

Once your return is approved:

  • We will arrange for the product to be picked up from your address.

  • Please ensure the product is packed securely in its original packaging at the time of pickup.

4. Refund Process

Since we operate on a Cash on Delivery basis:

  • Refunds will be issued via cash on next delivery.

  • Refunds are typically processed within 7–10 business days of receiving the return.

We reserve the right to reject returns that do not comply with the conditions stated above.

5. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items purchased during final sale or clearance events.

  • Used or damaged items not caused by delivery or manufacturing issues.

6. Contact Us

For any questions regarding returns or refunds, please contact us at [email protected].